COVID-19 Update: March 29, 2020
This message is to provide you with information in light of the recent Dekalb County ‘shelter in place’ order asking residents to stay at home as a more aggressive approach to slow the spread of COVID-19 through social distancing. Your health and wellbeing, as well as that of our treatment team and staff, is our absolute first priority. Healthy Minds Psychology Assoc. is deeply committed to your continued care and we will make every effort to ensure that treatment is accessible to you so that you may continue to make progress. The best way to prioritize both physical health and therapeutic treatment is to proceed with therapy sessions via telehealth. Beginning Monday, March 30, 2020, both Healthy Minds locations will be CLOSED and all sessions will be conducted virtually via tele-support options.
How will appointments be handled?
All initial intake appointments, therapy appointments, executive function coaching, and post-evaluation feedback appointments will be conducted by a virtual or online HIPAA-compliant platform. If you already have an appointment scheduled with your provider, please plan to attend that appointment as scheduled, via telehealth. Either your therapist or our administrative team will send you a link that you will use to access your sessions.
For testing appointments, some parts of psychological testing will need to be completed in the office. However, there are parts of our assessment battery that can be administered remotely. We are determining, on a case-by-case basis, which portions of your evaluation can be completed now and which measures will need to be scheduled at a later date. Those with currently scheduled testing appointments will be contacted by your provider with more details.
How do I access telehealth?
Accessibility to telehealth only requires internet and can be done from any phone or a computer that has a camera and microphone. If you do not have access to the above resource(s), please reach out to our office to discuss other treatment options.
What is the cancellation policy?
There are no changes to the cancellation policy. For all appointments, telehealth or in-office, please provide at least 24 hours notice if you need to cancel or reschedule your appointment.
How long will this policy be in place?
We expect these changes to remain in effect until, minimally, April 30th. However, we will closely monitor CDC and Department of Health recommendations when considering the appropriateness of reopening both locations. Updates to this policy will be made here so please check back often.
What if I need to contact the office?
Our administrative team is fully operational and able to assist you from 9 AM to 6 PM, Monday through Friday. Do not hesitate to contact me (Drrush@hmpsychology.com), our administrative team (email@example.com) or your therapist with any questions or concerns.
Please know, we are all still adjusting to this new normal. For many of us, this experience has resulted in changes to our family roles and responsibilities, health, finances, employment, sense of security, and freedom in daily activities. There is no wrong way to feel right now. Now, more than ever, we all need to focus on taking care of our own health — physical, mental and emotional — as well as that of our loved ones. We are here to support you as you navigate the days ahead. Please continue to stay safe and healthy.
DR. LARONTA UPSON RUSH, DIRECTOR