COVID-19 Update: August 1, 2021

 

We are so grateful for our all of our patients and families for being so helpful and flexible over the past year as we have navigated the pandemic and all of the adjustments that have come with it.

 

Although we have all been ready to get back to a sense of normalcy, we plan to take the rise in cases of the Delta variant very seriously. We will be re-implementing many of our previous COVID protocols, including safety precautions for those attending appointments in the office. These will include limiting the number of individuals in the office at one time, staggering appointment times, masking, as well as screening questions. We thank you in advance for your transparency concerning symptoms and illnesses in your household.

How will appointments be handled?

All initial intake appointments, most therapy appointments, and post-evaluation feedback appointments will be conducted by a virtual or online HIPAA-compliant platform. If you have an appointment scheduled with your provider, please plan to attend that appointment as scheduled, via telehealth. Either your therapist or our administrative team will send you a link that you will use to access your sessions.

For testing appointments- All psychological testing will be completed in the office, at either the Dunwoody or Tucker office location. The examiner and examinee are both required to wear a mask for the duration of the testing session(s). 

How do I access telehealth?

Accessibility to telehealth only requires internet and can be done from any phone or a computer that has a camera and microphone. If you do not have access to the above resource(s), please reach out to our office to discuss other treatment options.

What is the cancellation policy?

There are no changes to the cancellation policy. For all appointments, telehealth or in-office, please provide at least 24 hours' notice if you need to cancel or reschedule your appointment to avoid a missed appointment fee.  

 

How long will this policy be in place?

We expect these changes to remain in effect until further notice. However, we will closely monitor CDC and Department of Health recommendations when considering the appropriateness of reopening both locations. Updates to this policy will be made here so please check back often.

 

What if I need to contact the office?

Our administrative team is fully operational and able to assist you from 9 AM to 6 PM, Monday through Friday. Do not hesitate to contact our administrative team (admin@hmpsychology.com) or your therapist with any questions or concerns.

 

Please know, we are all still adjusting to this new normal. For many of us, this experience has resulted in changes to our family roles and responsibilities, health, finances, employment, sense of security, and freedom in daily activities. There is no wrong way to feel right now. Now, more than ever, we all need to focus on taking care of our own health — physical, mental, and emotional — as well as that of our loved ones. We are here to support you as you navigate the days ahead. Please continue to stay safe and healthy.

 

 

Warmly,

DR. LARONTA UPSON RUSH, CEO, Clinical Director